Our Commitment to Health & Safety
We are pleased to share the steps we are taking to enhance our cleaning protocols and improve safety measures throughout the Hotel.
Employee & Guest Health
Hand Sanitizer Dispensers
The Hotel will provide hand sanitizer for all guests, employees and visitors. The dispensers will be placed in high traffic areas with additional sanitizing stations available throughout the Hotel.
In accordance with province-wide regulations, masks or face coverings are optional throughout all indoor public spaces.
Employees & Guest Health Concerns
Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property and will be ready to provide support to our guests as needed. Employees are instructed to stay home if they do not feel well and to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath or other known symptoms of COVID-19. Our ultimate goal will always remain the same. We will strive to keep you and your guests healthy and safe at OPUS Vancouver.
The Guest Experience
Front Desk, Concierge and Transportation Services
High touch surfaces such as bell carts, guest room key cards, pens, cruiser bikes, our hotel car, and all desks and countertops will be sanitized between each guest/employee’s use. Guest laundry and dry-cleaning services will be available using contactless pick-up and delivery protocols if requested. All vehicles and car keys will be disinfected after each use.
Guest Rooms & Elevators
Industry leading cleaning and disinfecting protocols are used to clean our guest rooms, and elevators, with extra attention paid to high-touch items. Upon check out each room will be thoroughly cleaned and disinfected. An employee will be present to disinfect the button panels in our elevators at regular intervals. No more than two guests will be permitted per elevator.
Cleaning Products and Protocols
We will work to maintain our existing high standards of cleanliness and provide additional training to our Housekeeping team regarding any new guidelines and protocols outlined by the BC Government. Housekeeping services will be modified as restrictions and guidelines from the PHO change. Enhanced cleaning protocols will be implemented in all guest rooms. Linens and all touch points will be thoroughly cleaned with hospital-grade chemicals aimed at eliminating any traces of the virus. The housekeeping team will use HEPA (high-efficiency particulate air) vacuum filters which are able to capture bacteria and moisture that would normally be recirculated in the air. The frequency of cleaning and disinfecting public and high touch areas such as entrance doors, elevator buttons, front desk counters and common areas will be increased.
Food & Beverage
Proof of vaccination is required for all guests who wish to dine in Capo & The Spritz. Both the bar and restaurant will follow all protocols and regulations in accordance with the PHO. Employees are to practice proper hand hygiene before serving food or beverage items and again after handling the removal of food or beverage items from a guest room, table or bar.
Cleaning & Disinfecting Protocol
Host Podiums including all associated equipment to be disinfected at least once per hour. Service stations, beverage stations, counters, handrails and trays to be disinfected at least once per hour. POS terminals to be assigned to a single server where possible and disinfected between each user and before and after each shift. If multiple servers are assigned to a POS terminal, servers will disinfect their hands after each use. Dining tables, bar tops, stools and chairs to be disinfected after each use. Check presenters, pens and all other reusable guest contact items to be either disinfected after each use. Food preparation stations to be disinfected at least once per hour. Kitchens to be deep cleaned and disinfected at least once per day.
In Room Dining will be available with contactless delivery outside guestrooms if requested by the guest. The room service attendant will knock on the door informing the guest their order is ready. The order will be left outside the room, on a table, to be picked-up by the guest. Once the guest is finished, they will be asked to leave their table outside their room for the room service attendant to pick-up.
Meeting Rooms & Banquet Services
Cleaning and Disinfecting Protocol
All shared equipment and meeting amenities will be disinfected before and after each use or be single use if not able to be disinfected. Coffee stations will be attended to on a regular basis and sanitized whenever necessary. All banquet linen will be replaced after each use, with clean and soiled linens transported in sealed single use plastic bags into and out of the meeting rooms.